Privacy Policy
This Privacy Policy is published and comes into effect on May 10, 2022
About This Policy
digipediasolution.com, fixransomware.com, and all websites or applications developed by PT. Digitalisasi Global Inklusif (“Digipedia”, “Fixransomware”, “We”, “Us”, or “Our”) are subject to this policy. This policy governs how we collect, use, and protect your Personal Data, as well as your rights regarding refunds for services we provide.
By using the Site, you are deemed to have read and agreed to all terms set out below.
1. Personal Data We Collect
We collect the following information when you use the Site:
- Identity: name, address, phone number, email address, user ID, and login credentials
- Technical: IP address, operating system type, geographic location, and general internet usage data
- Feedback: ratings or comments regarding your experience on the Site
2. Use of Personal Data
We use your Personal Data to:
- Manage and deliver services on the Site
- Respond to your inquiries or requests
- Improve service quality and customer satisfaction
- Support digital and conventional marketing activities (including new product offers and special promotions)
You may opt out of receiving marketing materials at any time by following the unsubscribe instructions included in each of our communications.
3. Data Protection & Transaction Security
We maintain the security of your Personal Data through reasonable physical, technical, and organizational procedures to prevent unauthorized access, use, or disclosure.
All transactions are processed through secure servers with SSL encryption. Credit card information is not stored on our servers. payments are processed directly by trusted payment gateways, including: PayPal, Tokopedia, Shopee, Xendit, and Bank Negara Indonesia (BNI).
4. Sharing Data with Third Parties
Your Personal Data may be shared with:
- Digipedia’s affiliated companies
- Third-party service providers (hosting, analytics, marketing)
We may also disclose your Personal Data when required by law, court order, investigation process, or in connection with the sale or transfer of our business.
5. Cookie Policy
We use cookies to recognize you when you return to the Site, compile usage statistics, and enhance your experience. You may disable cookies through your browser settings; however, some features of the Site may not function optimally as a result.
6. Refund Policy
6.1 Eligible Refund Conditions
A refund request may be submitted if:
- The ordered service could not be completed due to technical limitations on our end
- A duplicate payment (double charge) has been confirmed
- The service delivered does not match the description stated on the Site
6.2 Non-Eligible Refund Conditions
A refund cannot be processed if:
- The service has been completed and delivered to you
- Recovery failure was caused by conditions beyond our technical capability (e.g., physical media damage, unbreakable encryption)
- The request is submitted more than **7 (seven) business days** after service completion
- Incomplete or inaccurate information or access was provided by you, which hindered the service process
6.3 Refund Procedure
- Submit your refund request to **pt.dgi.business.com** or via WhatsApp/Telegram at **(62) 85157787595**
- Include: proof of payment, order number, and a brief explanation of the reason for the request
- We will review and issue a decision within **5 (five) business days**
- If approved, the refund will be processed within **10–14 business days** via the original payment method
6.4 Important Note
Digipedia reserves the right to reject refund requests that do not meet the conditions above. Our decision is final following an internal evaluation process.
7. Consent & Withdrawal of Consent
By using the Site, you consent to the collection and use of your Personal Data in accordance with this policy. You may withdraw your consent at any time by contacting us. Please note that withdrawal of consent may result in our inability to continue providing certain services to you.
8. Policy Updates
We reserve the right to update this policy at any time. Any changes will be announced on the Site prior to taking effect. Continued use of the Site after the effective date of any changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact our Data Protection Officer at: pt.dgi.business.com or via WhatsApp/Telegram at (62) 85157787595.
PT. Fixransomware is a cybersecurity company specializing in the research, prevention, and recovery/decryption of ransomware viruses, with 1211+ clients saved.
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