Question 1

क्या आप सभी रैनसमवेयर प्रकारों को डिक्रिप्ट कर सकते हैं?

Accepted Answer

हम LockBit, STOP/Djvu, Dharma, Phobos, WannaCry, Conti, REvil और अन्य सहित 700+ वेरिएंट संभालते हैं। अज्ञात वेरिएंट के लिए हमारे इंजीनियर मैनुअल विश्लेषण करते हैं।

Question 2

रिकवरी में कितना समय लगता है?

Accepted Answer

प्रारंभिक विश्लेषण 24 घंटे में होता है। पूरी रिकवरी जटिलता के आधार पर 3 दिन से 6 महीने तक लग सकती है।

Question 3

क्या कोई गारंटी है?

Accepted Answer

हाँ। 100% डेटा रिकवरी या पूरा रिफंड। बिना शर्त।

Question 4

क्या मुझे हार्ड ड्राइव भेजनी होगी?

Accepted Answer

नहीं। हम TeamViewer/AnyDesk के माध्यम से 100% रिमोट काम करते हैं।

Question 5

इसकी लागत कितनी है?

Accepted Answer

वेरिएंट के आधार पर $3,000–$40,000। प्रारंभिक परामर्श और विश्लेषण मुफ्त है।

Question 6

क्या मेरा डेटा सुरक्षित है?

Accepted Answer

हाँ। एंड-टू-एंड एन्क्रिप्टेड ट्रांसफर। सभी क्लाइंट के लिए NDA। 5 वर्षों के संचालन में कोई डेटा ब्रीच नहीं।

Question 7

क्या आप कानून प्रवर्तन के साथ काम करते हैं?

Accepted Answer

हाँ। जरूरत पड़ने पर हम अधिकारियों के साथ सहयोग कर सकते हैं और जांच के लिए फोरेंसिक रिपोर्ट दे सकते हैं।

Question 8

क्या रैनसमवेयर मेरे डेटा को दोबारा संक्रमित कर सकता है? क्या एंटीवायरस इसे रिकवर कर सकता है?

Accepted Answer

हां  यदि सही रोकथाम के उपाय और बैकडोर हटाने का कार्य ठीक से नहीं किया गया, तो रैनसमवेयर सिस्टम को दोबारा संक्रमित कर सकता है, कभी-कभी 4 से अधिक बार भी। रैनसमवेयर हमले से रिकवरी से पहले यह सुनिश्चित करना जरूरी है कि आपका सिस्टम पूरी तरह मैलवेयर-मुक्त है और जिस कमजोरी से हमला हुआ था वह ठीक कर दी गई है  अन्यथा दोबारा संक्रमण का खतरा बना रहता है। कुछ रैनसमवेयर नेटवर्क में मौजूद अन्य डिवाइस तक भी फैल सकते हैं, जिससे यह जोखिम और बढ़ जाता है। एंटीवायरस सॉफ़्टवेयर मैलवेयर और रैनसमवेयर का पता लगाने और हटाने के लिए बनाया गया है  लेकिन एक बार जब रैनसमवेयर आपका डेटा एन्क्रिप्ट कर चुका होता है, तो एंटीवायरस आमतौर पर उसे डिक्रिप्ट या पुनर्स्थापित नहीं कर सकता।

Question 9

Can ransomware reinfect my data later? Can antivirus recover it?

Accepted Answer

Yes  ransomware can reinfect a system, sometimes more than 4 times, if the right prevention steps and backdoor removal aren't carried out. Before recovering from a ransomware attack, it's essential to confirm your system is fully clean of malware and that the vulnerability that let it in has been patched  otherwise the risk of reinfection remains. Some ransomware can even spread to other devices on the same network, raising that risk further. Antivirus software is built to detect and remove malware, including ransomware, from your system  but once ransomware has already encrypted your data, antivirus typically cannot decrypt or restore the files it already locked.

Question 10

What's the estimated cost to recover my locked files?

Accepted Answer

For an accurate cost, we first need you to upload your infected file. We'll then provide a static/dynamic analysis report covering the timeline and cost  and, for some cases and methods, a sample recovery example.

Question 11

Can files lost to a ransomware attack be recovered 100%?

Accepted Answer

FixRansomware.com, Indonesia's No. 1 AES decryption company, can fully recover data affected by the latest ransomware variants. We offer several recovery methods to choose from after analysis, each with a different trade-off between speed, success rate, and cost. As dedicated AES decryption specialists, we can walk you through choosing the right one over a Zoom call for flexibility. Reach us via our website or WhatsApp at +62 851-5778-7595.

Question 12

Will large/complex data still work normally after decryption?

Accepted Answer

FixRansomware.com, Indonesia's No. 1 AES decryption company, can fully recover data affected by the latest ransomware variants. We offer several recovery methods to choose from after analysis, each with a different trade-off between speed, success rate, and cost. As dedicated AES decryption specialists, we can walk you through choosing the right one over a Zoom call for flexibility. Reach us via our website or WhatsApp at +62 851-5778-7595.

Question 13

Is there a 100% money-back guarantee?

Accepted Answer

At FixRansomware.com, we understand how important your data is, and we're committed to the best possible recovery service. We offer a 100% data-recovery-or-refund guarantee, with two conditions: data already corrupted before the attack  if your data was already damaged before ransomware infected it, we may not be able to recover it, since pre-existing damage to the original data can't be fixed through decryption; and reinfection by another ransomware strain  if your data is reinfected by a different ransomware after we've begun recovery, we may not be able to recover it, so we strongly recommend taking precautions to protect your systems during the recovery process. Outside of those two conditions, if we cannot recover your data from the ransomware encryption for any reason, we offer a full 100% refund.

Question 14

Do I need to ship my HDD to your office?

Accepted Answer

No  you don't need to ship your HDD. Static analysis is done directly through app.fixransomware.com. Dynamic analysis can be done either remotely or with an on-site visit. Shipping your hard drive to our office is only needed once you've entered the decryption stage, or if decryption is complicated by many VMs/hosts infected with different encryption variants.

Question 15

How long does the process take?

Accepted Answer

Turnaround depends on your analysis results and the method you choose  typically 3 days to 6 months. It varies case by case based on factors like the ransomware variant and the complexity of the affected data. An acceleration package is available regardless of how complex the encryption is.

Question 16

I only want to recover part of my files, or one small file  what's the cost for partial recovery?

Accepted Answer

Our recovery cost is the same whether the file is large or small, because every file is encrypted with the same pattern  for example, recovering 6MB of data costs the same as recovering 8TB. Our recovery method targets the encryption pattern, not the file size. Full cost details are provided in the proposal document after analysis.

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