Question 1

Can you decrypt all ransomware types?

Accepted Answer

We handle 700+ variants including LockBit, STOP/Djvu, Dharma, Phobos, WannaCry, Conti, REvil, and more.

Question 2

How long does recovery take?

Accepted Answer

Initial analysis in 24 hours. Full recovery 3 days to 6 months depending on complexity.

Question 3

Is there a guarantee?

Accepted Answer

Yes. 100% data recovery or full refund. No conditions.

Question 4

Do I need to ship my hard drive?

Accepted Answer

No. We work 100% remotely via TeamViewer/AnyDesk.

Question 5

How much does it cost?

Accepted Answer

$3,000–$40,000 depending on variant. Initial consultation and analysis are FREE.

Question 6

Is my data safe?

Accepted Answer

Yes. End-to-end encrypted transfers. NDA for all clients. Zero data breaches in 5 years of operation.

Question 7

Do you work with law enforcement?

Accepted Answer

Yes. When needed, we can cooperate with authorities and provide forensic reports for investigations.

Question 8

Why is the decrypt/analysis service costly?

Accepted Answer

If a decrypt or analysis package doesn't fit your budget, we can recommend a more affordable recovery or analysis method instead. Costs run high in some segments because every time a new ransomware variant appears, we have to expand our decryption-pattern database by disassembling that variant's PE binary from scratch  work that requires a large technical team. The single biggest operating cost is running Shor's algorithm on IBM's quantum hardware (IBM-Q), which costs up to $1.60 per second, starting from $96 per minute  publicly listed at ibm.com/quantum/pricing.

Question 9

Can ransomware reinfect my data later? Can antivirus recover it?

Accepted Answer

Yes  ransomware can reinfect a system, sometimes more than 4 times, if the right prevention steps and backdoor removal aren't carried out. Before recovering from a ransomware attack, it's essential to confirm your system is fully clean of malware and that the vulnerability that let it in has been patched  otherwise the risk of reinfection remains. Some ransomware can even spread to other devices on the same network, raising that risk further. Antivirus software is built to detect and remove malware, including ransomware, from your system  but once ransomware has already encrypted your data, antivirus typically cannot decrypt or restore the files it already locked.

Question 10

What's the estimated cost to recover my locked files?

Accepted Answer

For an accurate cost, we first need you to upload your infected file. We'll then provide a static/dynamic analysis report covering the timeline and cost  and, for some cases and methods, a sample recovery example.

Question 11

Can files lost to a ransomware attack be recovered 100%?

Accepted Answer

FixRansomware.com, Indonesia's No. 1 AES decryption company, can fully recover data affected by the latest ransomware variants. We offer several recovery methods to choose from after analysis, each with a different trade-off between speed, success rate, and cost. As dedicated AES decryption specialists, we can walk you through choosing the right one over a Zoom call for flexibility. Reach us via our website or WhatsApp at +62 851-5778-7595.

Question 12

Will large/complex data still work normally after decryption?

Accepted Answer

FixRansomware.com, Indonesia's No. 1 AES decryption company, can fully recover data affected by the latest ransomware variants. We offer several recovery methods to choose from after analysis, each with a different trade-off between speed, success rate, and cost. As dedicated AES decryption specialists, we can walk you through choosing the right one over a Zoom call for flexibility. Reach us via our website or WhatsApp at +62 851-5778-7595.

Question 13

Is there a 100% money-back guarantee?

Accepted Answer

At FixRansomware.com, we understand how important your data is, and we're committed to the best possible recovery service. We offer a 100% data-recovery-or-refund guarantee, with two conditions: data already corrupted before the attack  if your data was already damaged before ransomware infected it, we may not be able to recover it, since pre-existing damage to the original data can't be fixed through decryption; and reinfection by another ransomware strain  if your data is reinfected by a different ransomware after we've begun recovery, we may not be able to recover it, so we strongly recommend taking precautions to protect your systems during the recovery process. Outside of those two conditions, if we cannot recover your data from the ransomware encryption for any reason, we offer a full 100% refund.

Question 14

Do I need to ship my HDD to your office?

Accepted Answer

No  you don't need to ship your HDD. Static analysis is done directly through app.fixransomware.com. Dynamic analysis can be done either remotely or with an on-site visit. Shipping your hard drive to our office is only needed once you've entered the decryption stage, or if decryption is complicated by many VMs/hosts infected with different encryption variants.

Question 15

How long does the process take?

Accepted Answer

Turnaround depends on your analysis results and the method you choose  typically 3 days to 6 months. It varies case by case based on factors like the ransomware variant and the complexity of the affected data. An acceleration package is available regardless of how complex the encryption is.

Question 16

I only want to recover part of my files, or one small file  what's the cost for partial recovery?

Accepted Answer

Our recovery cost is the same whether the file is large or small, because every file is encrypted with the same pattern  for example, recovering 6MB of data costs the same as recovering 8TB. Our recovery method targets the encryption pattern, not the file size. Full cost details are provided in the proposal document after analysis.

Everything You Need to Know About Recovery.

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