About this policy
Fixransomware.com and all websites or applications developed by PT. Fix Ransom Ware ("FixRansomware", "we", or "us") are subject to this policy. It governs how we collect, use, and protect your Personal Data, and your rights concerning refunds for the services we provide.
1. Personal Data we collect
We may collect the following information when you use the Website:
- Identity: name, address, telephone number, email address, user ID, and login credentials.
- Technical information: IP address, operating-system type, geographic location, and general internet-usage data.
- Feedback: ratings or comments about your experience on the Website.
2. Use of Personal Data
We use your Personal Data to:
- Manage and provide Website services.
- Respond to your questions or requests.
- Improve service quality and satisfaction.
- Conduct digital and conventional marketing, including new-product offers and special promotions.
Marketing choices
You may stop receiving marketing materials at any time by following the unsubscribe instructions included in each of our communications.
3. Data protection and transaction security
We safeguard Personal Data through reasonable physical, technical, and organisational procedures designed to prevent unauthorized access, use, or disclosure.
Each transaction is processed through a secure server using SSL encryption. Credit-card information is not stored on our servers. Payments are processed directly by trusted payment gateways, including PayPal, Tokopedia, Shopee, Xendit, and Bank Negara Indonesia (BNI).
4. Sharing data with third parties
Your Personal Data may be shared with:
- FixRansomware affiliate companies.
- Third-party service providers, such as hosting, analytics, and marketing providers.
Required disclosures
We may also disclose Personal Data when required by law, a court order, an investigation process, or in connection with a sale or transfer of our business.
5. Cookie policy
We use cookies to recognise you when you return to the Website, compile usage statistics, and improve your experience.
You may disable cookies through browser settings; however, some Website features may not function optimally.
6. Refund policy
6.1 Eligibility for a refund
A refund request may be submitted if:
- We cannot complete the ordered service because of technical limitations on our side.
- A confirmed duplicate payment occurs.
- The service received does not match the description shown on the Website.
6.2 Circumstances not eligible for a refund
A refund cannot be processed if:
- The service has been completed and delivered to you.
- Recovery failure results from data conditions beyond our technical capability, such as physical media damage or unbreakable encryption.
- The request is submitted more than seven business days after the service is completed.
- The information or access you provided is incomplete or inaccurate and hinders the work.
6.3 Refund request procedure
- Send a refund request to cs@fixransomware.com or WhatsApp +62 851-5778-7595.
- Include proof of payment, order number, and a brief explanation of the request.
- We will process the request and issue a decision within five business days.
- If approved, funds are returned within 10–14 business days through the original payment method.
6.4 Important note
FixRansomware may reject a refund request that does not meet the conditions above. Our decision is final following internal evaluation.
7. Consent and withdrawal of consent
By using the Website, you consent to the collection and use of Personal Data in accordance with this policy.
You may withdraw consent at any time by contacting us. Withdrawal may limit the services we can provide to you.
8. Policy changes
We may update this policy from time to time. Changes will be announced on the Website before they take effect.
Your use of the Website after the change date is treated as acceptance of the updated policy.
9. Contact us
For questions or requests relating to this Privacy Policy, contact us at cs@fixransomware.com or WhatsApp +62 851-5778-7595.
We may appoint a Data Protection Officer and notify you of their details by letter, invoice, email, or through the Website.